B2C Account Manager Italy

Permanent employee, Full-time · Italy

Why us?

Remote flexibility, we trust our team and we are goal oriented
Competitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary
Stock Options of one of the most promising and best funded start-ups in Europe
Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs
Day off on your birthday, we celebrate it with you
Training budget, company events and team building activities.
A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
An open corporate culture with plenty of room for new ideas and impulses
People. Work with talented, committed and supportive teammates
International work environment with more than 16 nationalities
No politics or bureaucracy. Only a great environment for you to achieve your best work

Your mission

Be the first line of contact for the private landlords in your market
You will be responsible to proactively contact landlords to onboard them in Spotahome platform, to work with them to keep them engaged, to help them optimize the conditions of their properties to maximize the value they obtain from the Spotahome platform
You will be responsible for optimising your partners portfolio and maximising listings and availability of property supply.
You will be responsible to reactively solve landlords questions, changes modifications a provide them advice to improve their performance in our platform.
You will Track, analyze and report the performance of your portfolio managed
Handle all of the matters regarding your Landlords such as listings, availabilities, payments, bookings and different issues, within an appropriate time frame.
You will work and develop strong relationships with local teams and central operations

Your profile

1-3 years of professional experience in B2C sales, account management or customer success
Excellent language skills in English and Italian required (other languages a plus)
You have completed a commercial apprenticeship or a degree in business administration
Ability to deal with multiple requests at the same time and execute fast
Passion for sales, perseverance and fun in winning B2C customers
City and real estate market knowledge will be a plus as you will need to offer valuable insights and be perceived as a local advisor who truly impacts the landlord experience
Incredibly empathetic and understanding of your private landlords. You will be a powerful advocate for Spotahome’s partners
Be obsessed with customer experience
An entrepreneurial mindset, superior verbal and communication skills, and the ability to articulate value propositions to key stakeholders
An infectiously positive attitude and drive to win, hustle and determination
Enjoy solution-oriented selling as well as a high degree of initiative, service orientation
Previous experience in the real estate industry is a plus.

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About us

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

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