Provide friendly and efficient service to the worldwide Spotahome community.

Be the first point of contact to handle and resolve customer complaints.

Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.  

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate in situations between users and provide solutions according to our policies and procedures.

Proactively and independently work to meet targets and goals.

Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.

2-3 years of customer service related experience.

Fluent in English & Spanish. Italian and German highly valued.

Patience, empathy, and a unique ability to manage stress.

Open to change, learn quickly and accordingly in an ever-changing environment.

The ability to work under pressure and adapt to adverse situations.

Skilled and eloquent in writing and oral communication skills. 

Strong communication and interpersonal skills.

Problem-solving - you need to demonstrate a passion for dispute resolution 

Technical aptitude and the ability to pick up new technology quickly.