Bookings Agent (Temp. Position)

Temporary, Full-time · Spain, Portugal

Why us?

Remote flexibility, we trust our team and we are goal oriented

Competitive salary in accordance with candidate experience

Temporal position of 3 months, with possibility of joining the team on a permanent basis

Start Date: January 2025

Day off on your birthday, we celebrate it with you

An open corporate culture with plenty of room for new ideas and impulses

People. Work with talented, committed and supportive teammates

International work environment with more than 16 nationalities

No politics or bureaucracy. Only a great environment for you to achieve your best work

Your mission

Respond, research and guide customers through the online booking process.
Provide customers with detailed information about our services in order to answer possible questions and create future bookings.
Communicate customers' feedback and suggestions to other departments in order to make continuous improvements.
Maintain a consistent and positive system of communication with both landlords and tenants to encourage open discussion.
Ensure that customers who use our website have all the information and support necessary to make a booking request and that this booking request is closed smoothly.

Your profile

High English level. German, French, Portuguese, or Italian would be a big plus
Have both a sales and customer service mindset to provide the best possible service to our customers - both tenants and landlords!
Be flexible to work some weekends (around once every 4 weeks).
A high level of both verbal and written communication skills.
A proven track record of achieving/exceeding individual targets consistently in a commercial environment.
Positive and decisive language when speaking to customers. The ability to understand customer needs and make the selection of a property a personal and tailored experience.
Effectively and efficiently manage time multi-tasking skills in order to close bookings faster.
Open minded and well-traveled person with an international perspective as you will be talking with hundreds of people from all over the world everyday.
Goals oriented and a desire to always be learning.

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About us

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

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